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AODA Policy



Providing Goods and Services to People with Disabilities

Westbury National is committed to excellence in serving all customers, including people with disabilities. In accordance with the regulations of the Accessibility for Ontarians with Disabilities Act (AODA), we will communicate with people with disabilities in ways that take into account their disability.

Westbury National will provide training to its employees who deal with customers on our company’s behalf. Training will include an overview of the AODA and the requirements of the customer service standard; our company’s plan and procedures related to the customer service standard; how to interact and communicate with people with various types of disabilities, including those who use an assistive device or require the assistance of a service animal or a support person; and what to do if a person with a disability is having difficulty in accessing our goods and services due to a temporary disruption in access to our building.

A person with a disability who is accompanied by a support person or service animal will be allowed to have that person or animal accompany them on our premises.

Customers who wish to provide feedback on the way Westbury National provides goods and services to people with disabilities will be provided with the opportunity and a means that accommodates those disabilities. Please feel free to contact us via email - info@westbury.com - or through our main switchboard (416-752-1371) during normal business hours, and ask for our Human Resources Department.